No relocation is offered for this position, Las Vegas residents only need apply.
Please mention right away if you have experience in an in-bound call center environment and have previous telecom experience. We are looking for strong skill sets and a results oriented person. If you are that person, apply now. This position will be filled ASAP!
General Summary:
Responsible for building quality customer relationships and solving customer issues “real-time” while achieving a high level of customer satisfaction.
Essential Job Functions:
- Provide superior product and service information to current customers
- Troubleshoot customer problems in order to resolve customer concerns on the first call
- Make outbound calls for customer follow-up and customer care
- Respond to written inquiries as assigned ( mail and/or e-mail)
- Meet Center performance standards for:
- Calls monitored
- Available time
- Schedule adherence
- Others as documented for the Center
Knowledge, Skills, Abilities, and Personality Traits:
- Excellent telephone service skills
- Excellent verbal communication skills
- Excellent analytical and problem solving skills
- Flexibility to work varied schedules, including weekends and holidays
- Show resiliency in challenging situations
- Display a professional demeanor in all situations
- Contribute as a team member and actively participate at all times
- Openness to creativity
- Ability to multi-task
- Demonstrate ability to solve customer issues and prevent escalating situations
Education and Experience:
- High school diploma or equivalent
- 2-3 years service experience desired
- Demonstrated ability to handle difficult customer situations
- Telecom, sales, or repair experience preferred
