Mpower assigns out STATIC IP addresses only.

The IP address can be referred to as STATIC, WAN, or Customer IP Address.

How do I enter my Static IP Address?

Windows 95/98/ME
1. Double-click My Computer, then double-click Control Panel.
2. Double-click the Network icon.
3. Double-click the TCP/IP protocol bound to the network adapter you want to manually assign.
4. From the IP Address Tab, Select Specify An IP Address, and then type the Customer IP address.
5. In the Subnet Mask box, type 255.255.255.0.
6. On the DNS Configuration tab, click Enable DNS, and then type the client computer's name in the Host box.
Note: The computer name is case-sensitive, and unique to each computer.
7. On the Gateway tab, type IP Gateway in the New Gateway box, and then click Add.
8. Under DNS Server Search Order, type 208.57.196.4, and then click Add.
9. Click OK, and restart your computer when prompted.

Windows 2000
1. Click on the Start menu, select Settings, and double-click Network and Dial-up Connections.
2. Double-click on the Local Area Connection of the adapter you want to manually assign, select properties.
3. Double-click on Internet Protocol TCP/IP, Select use the following IP address, and then the type Customer IP address.
4. In the Subnet Mask section, type Customer IP netmask (subnet).
5. In the Gateway section, type IP Gateway.
6. Select use the following DNS Server Addresses, type 208.57.196.4 under preferred DNS server and click OK.

Windows XP
1. Click on the Start menu, select Control Panel.
Note: If you are running Windows XP in classic mode, you will need to select the Start menu, select Settings, then choose Control Panel.
2. Click the Switch to Classic View icon.
3. Double-click the Network Connections icon.
4. Double-click on the Local Area Connection of the adapter you want to manually assign, select properties.
5. Double-click on Internet Protocol TCP/IP, Select use the following IP address, and then the Customer IP address.
6. In the Subnet Mask section, type Customer IP netmask (subnet).
7. In the Gateway section, type IP Gateway.
8. Select use the following DNS Server Addresses, type 208.57.196.4 under preferred DNS server and click OK.

Mac OS 9
1. Click on the Apple menu and select Control Panels.
2. Click TCP/IP.
3. In the Connect via field, select the adapter you want to manually assign.
4. Select Manually from the Configure drop down list.
5. In the IP Address section, type the Customer IP address.
6. In the Subnet Mask section, Customer IP netmask (subnet).
7. In the Router section, type 192.168.2.1.
8. In the Name Server box, type 192.168.2.1.
9. Click Apply Now.

Mac OS X
1. Click on the Apple menu and select System Preferences.
2. Double-click the Network icon.
3. Select New Location... from the Location: drop down list Enter a name as the name of the new location and click OK.
4. Select the adapter you want to manually assign from the Show drop down list.
5. Click on the TCP/IP tab.
6. Select Manually from the Configure drop down list.
7. In the IP Address section, type the Customer IP address.
8. In the Subnet Mask section, Customer IP netmask (subnet).
9. In the Router section, type 192.168.2.1.
10. In the DNS Servers box, type 192.168.2.1.
11. Click Apply Now. Keywords: configuration, TCP/IP setup, TCP/IP settings

I need assistance with my Router, but I didn’t get it from Mpower. Who do I contact? Click on one of the links below to be direct to your router’s website.

NETGEAR
D-Link
Linksys
Belkin
Sonicwall
CISCO
3COM
NETOPIA

Is the Adtran a Router or a Bridged Device?

By default, the ADTRAN is a Router and defaults to a routed mode.

Upon request, we can Bridge the Adtran, effectively removing the routing function.

This is needed if you have your own Router on your network.

What is the Default DHCP Scope in the ADTRAN?

Gateway = 10.0.0.100

DHCP scope = 10.0.0.101 – 10.0.0.254

Static Internal IP’s = 10.0.0.1 – 10.0.0.99

What DNS should I use in my TCP/IP Configuration?

Preferred = 208.57.196.4

Secondary = 208.57.196.5

What lights should I see on the Modem/Adtran?

PWR NET/BATT/LINK = Should all be green and solid.

DATA/VOICE = Will blink when in use.

TX/RX = Should be blinking green if data is passing.

What is an authorized user?

An authorized user is listed on the account to be able to make changes to the service being provided by Mpower (i.e. adding/deleting telephone lines, changing service, router modifications, etc.)

What are the differences between an Mpower issues vs. LAN issue?

If one computer is able to access the Internet through the Mpower Connection the trouble is with the internal network. Please consult with your I.T. technician or whom takes care of your computers.

What is the difference between a Straight Through Cable and a Crossover Cable?

When connecting to the Mpower Modem you would use a Crossover cable from the Computer port to your computer and use a straight-through cable from the Hub port to your router.  You should have a green LAN light if the devices are connected properly.  When connecting to the Mpower Adtran you would use a crossover cable to your Computer, or Router, and a Straight Through cable to connect to your hub or Switch. Some Routers can auto sense which cable you've used and will adjust automatically.  You should have a green LAN light if the devices are connected properly.

What is the difference between Full-Bridge, Mock-Bridge and Routed Mode.

Full-Bridge Mode – is needed when you have your own router that is doing NAT and DHCP behind the Mpower Adtran.

Mock-Bridge Mode – is needed when you want a one-to-one port mapping from your Public IP address to an Internal IP address within your network.

Routed Mode – is needed when you want the Mpower Adtran to act as your router. All port mappings or changes need to be called in to our 24x7 Technical Support (888-777-5802) by an authorized user.

What DNS should I use for my Domain Name?

NS3.MPOWERCOM.NET

NS4.MPOWERCOM.NET

For more information, click here.

What are your Dial-Up Access Numbers?

Our Dial Up Access Numbers are listed here

Mpower supports the V.90, 56k modem protocol standard

For assistance in setting up your Dial-up, click here.

What are your POP and SMTP Servers?

POP.MPOWERCOM.NET

SMTP.MPOWERCOM.NET

For help in setting up your email, as well as features of your email, click here.

Can I check my email using a website, or WebMail?

Yes, you can check your email using our WebMail service.

Go to http://webmail.mpowercom.net and bookmark this page.

Your username is your full email address

Your password is case sensitive

The server is always pop.mpowercom.net

NOTE: If you delete an email using WebMail, you will not be able to download it using your regular email program.

I have questions regarding my Web Hosting, where do I go?

For comprehensive information regarding our Web Hosting, click here.