Mpower Communications - Telephone Service Repair Request

Having trouble with your phone service? Please complete the form below to submit an online repair request, or call our Repair Call Center at 888-777-5802. You may also call 611 from your Mpower phone.

Instructions
Fill in the information requested; fields with an asterisk (*) are mandatory. Please give details about the trouble you are experiencing. Be sure to enter a phone number(s) where you may be reached.

What to Expect
After you submit this form, we will call or email you to confirm the trouble report if a repair appointment is needed.

Customer Information

* Company name / Name on account

* Email address

* Contact name * Contact Telephone () -

* Please select the best time for your repair appointment:

Mon. - Fri.  a.m. to   p.m.
Sat. Hours    a.m. to   p.m.
Sun. Hours   a.m. to   p.m.

Access Information
* Where is your phone box located?	Inside	Out
* Are there any locked gates?	Yes	No
* Are there any dogs?	Yes	No
* Is access through Property Manager?	Yes	No
* Is there weekend access?	Yes	No
* Is there evening access?	Yes	No

Problem Telephone Number Information

* Problem telephone number:   () -
* What type of line is this?   Main Fax Hunt Credit Card Other
* Is this the only line affected?   Yes No
* If no, how many lines?
* Are you completely without phone service?   Yes No
* Have you been with Mpower service for more than 30 days?   Yes No
* If no, has your service ever worked?   Yes No
* Have you ever reported this problem before?   Yes No

Problem Descriptions

No Dial Tone	Can't Make Calls	Can't Be Called	Noise On Line Hum/Static
Can't Hear or Can't be Heard	Cut Off/Cut Out	Cross Talk	Intermitent Service
Bell Doesn't Ring	Feature Doesn't Work	Can't Break Dial Tone	Long Distance
Voice Mail			Other

Details

Please add any relevant details or information about the problem you're having. When applicable, please enter the number you can't call or the number you can't receive.


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