Mpower is a competitive local exchange carrier (CLEC) offering a full range of telecommunication services. Mpower currently offers voice and data services to metropolitan service areas across the United States. Please explore this website for more details about Mpower.

Your Privacy
Mpower is restricted from releasing nonpublic customer information in accordance with the regulations established by the state and federal public utility commissions.

Information Gathered by Mpower
Anyone can visit our website without entering any personal information and therefore remain anonymous during their visit. If and when you order services from Mpower, we will ask for certain information to learn more about you as a customer and to protect your account with Mpower. Our Service Order forms ask for name, address, phone number, social security number, date of birth, additional authorized users and their social security numbers, employer's name and address, credit card information or Electronic Fund Transfer (EFT) information, and information about the Mpower services you would like to purchase. The information requested online is the same information requested when ordering our services by telephone. This information is required for billing and services purposes only.

Security
When you order services from Mpower online, your personal and credit card information is encrypted over a secure server. This will help to ensure that the information will arrive privately and unaltered to our server only, and will protect against interception over the Internet. Please note that email is not encrypted and not considered a secure means of transmitting credit card numbers. Regardless of the safeguards we employ, please remember that "perfect security" does not exist on the Internet.

Mpower Service Order Form and Information Gathered by Mpower
The information you provide Mpower will be used only to process your order in a timely manner. Credit checks are processed on all customers' ordering services. Mpower utilizes your contact information to send you billing statements or to contact you in case there is a problem with your Mpower order. Except as set forth below, Mpower does not provide your information to third parties. We may choose to do so in the future with trustworthy third parties, but you will be notified in advance of any such decision, and given the opportunity to tell us not to disclose any of your personal information in our files. Also, we may provide nonpersonal aggregate or summary information to third parties, but we will never refer to you by name or address. Finally, due to the existing regulatory environment and the needs of law enforcement authorities, we cannot ensure that all of your private communications and other personally identifiable information will never be disclosed in ways not otherwise described in this Privacy Policy. For example (without limiting the foregoing), we may be forced to disclose information to the government or third parties under certain circumstances, or third parties may unlawfully intercept or access transmissions or private communications. We can (and you authorize us to) disclose any information about you to law enforcement or other government officials or to non-government third parties as we, in our sole discretion, believe necessary or appropriate, in connection with an investigation of fraud, intellectual property infringements, piracy, or other activity that is illegal or may expose us to legal liability. Therefore, although we use industry standard practices to protect your privacy, we do not promise, and you should not expect, that your personally identifiable information or private communications will remain private.

Links
Mpower's website contains links to other websites. Please be advised that our Privacy Policy does not apply to these linked websites. Mpower encourages you to read the posted privacy statement, if any, on any linked website.

Cookies
Cookies are pieces of information that our website transfers to an individual computer's hard drive for record-keeping purposes. The information stored will make your usage of our website easier and faster because it allows you to use the site without having to re-enter information on each visit.

We also use Cookies if you request personalized information on our website. These cookies are used to identify visitors when they return to the site. Mpower does not use cookies to retrieve information from your computer that was not originally sent. We do not share information transferred through cookies with any third parties whatsoever.

By using this site, you signify your agreement with Mpower's Privacy Policy. We reserve the right, at our discretion, to modify, add, or remove portions of this policy at any time. Your continued use of Mpowercom.com following changes to these terms means you accept those changes.

Opt-Out Policy
If at any time after signing up for Mpower services, you change your mind about purchasing our services, you may call our 888-777-5802 toll-free number or email us at customerservice@mpowercom.com.

Correcting or Updating Information
If you would like to change or update your information at any time after purchasing our services, you may call our 888-777-5802 toll-free number or email us at a customerservice@mpowercom.com.